Home » Our Guide to Lake Garda » Guide to Airport Transfers

Wherever you’re heading to on Lake Garda (or elsewere in Italy), if you’d rather not do any driving on your holiday, an airport transfer is a great option to reach your accommodation. They are quick, comfortable and reliable and providing door-to-door services, private airport transfers can be a hassle-free way to get to where you’re going.

This guide will tell you everything you need to know on how to book a transfer in Italy, what you should consider and answers to any questions you might have.

This varies from supplier to supplier but generally speaking:

  1. You provide your travel details including where you are travelling from, dates and times and how many passengers.
  2. Confirm your booking
  3. Meet your driver in the arrivals hall and they’ll whisk you away

Check carefully with your chosen Airport Transfer company. A private transfer is usually the price for the vehicle and includes the journeys for the route that you book (i.e. the exact destination selected), the vehicle you book, any meet and greet and door-to-door services.

Be sure that the booking includes any airport charges and any motorway or tunnel/bridge tolls too.

Make sure you know where the driver will wait and meet you (normally in the arrivals hall) and it’s always good to check if any tips are included or not.

When you land in Italy and after you’ve passed immigration and baggage reclaim, make your way to Arrivals where you will see your driver waiting (they’ll have a sign with your name on).

Always check in advance what the procedures are (it’ll be on your confirmation email/voucher) as it may vary between airports.

It’s not unknown for flights to be delayed but if it happens, it’s not usually a problem. When making a booking, always provide your correct flight information as your driver will be monitoring the incoming flights.

Depending on your supplier (so check their information carefully) if your flight is delayed or diverted, the company should do their best to reschedule your transfer, according to your new arrival time and free of charge.

The drivers are usually experts in airport transfers and so they should monitor the flights and be be ready to pick you up once you have passed the passport control and luggage claim.

Make sure you know the waiting policy for your booking – if there are any unexpected issues with your passport or luggage and you don’t get in touch, the driver may leave.

If you book a private service, the vehicle is reserved for your group only. Just be aware that if you book a shuttle service, it might be shared and it may have several stops.

This depends on the vehicle you book and with who you book. Usually, you can bring 1 bag or medium size suitcase per passenger seat in the vehicle and one piece of hand luggage such as a handbag or small bag. Carry-on cases are normally considered to be suitcases rather than hand luggage.

How much luggage you can bring is therefore determined by the size of vehicle you book. For example, a 4 seater taxi has space for 4 medium sized suitcases, as well as 4 small hand luggage items. An 8 seater minivan has double the luggage capacity.

If you are ever in any doubt whether your luggage will fit in the vehicle, it’s often best to upgrade to a larger one, just so you can make sure you have a comfortable and stress-free journey.

Vehicles usually have capacity for 1 medium size suitcase and one hand bag per passenger seat. If you are planning to bring a baby pushchair or stroller, dotake this into consideration when selecting your vehicle.

The vehicle you will need to choose will vary depending on the size of the stroller but it’s usually considered at least as a medium size suitcase.

Again, check before you make your booking. The transfer company should be able to provide a child seats while making your booking. If you need a child seat for a baby under 9 months, you usually would need to bring your own, as many companies only offer front-facing child seats.

This will again depend on who you book your Airport Transfer with. As a general rule of thumb, a pre-booked and pre-paid transfer is best. You know what you have paid for and you won’t have to worry about haggling or any hidden or suprise fees.

Do pay for your Airport Transfer by credit card if you can. You won’t have to pay any fees (careful if someone tries to charge a payment/credit card fee – they’re not allowed to!) and when you make a payment by Credit Card, it gives you extra protection if something goes wrong. Read more about it here.

When you make your booking, make sure you’ve booked your return trip too. Your confirmation should have all the details including pick up time and location so you just need to be there on time.

Usually yes, but they may not. If you have booked with a reputable airport transfer company, you don’t need to worry. Your driver will know exactly where you are going and if you have any issues at all you should be able to give the assistance number a call. Many are open 24 hours a day all year.

Guide of what to be aware of when choosing an airport transfer provider

There are lots of companies offering airport transfers in Italy and a great prices but how do you know which to choose? How do you sort the good ones from the mediocre? Let us help!

You may have found a great deal through a Facebook group but how do you know it’s legitimate?

When you are selecting an Airport Transfer in Italy, make sure you know who is providing your transport. Are they reputable? Do they have a good history?

These are the things you should ask and check with your Airport Transfer company:

  • Check reviews
  • The price may be cheaper but do they provide the level of service you need?
  • Do they offer 24 hour, 365 days a year contact & customer service?
  • Do they offer upfront, all-included pricing and payments?
  • Are there any hidden charges you don’t know about such as tolls or airport fees?
  • Do they offer a vehicle big enough for your party and luggage?
  • Will they arrange a new transfer if you experience flight delays or diversions

We work directly with Suntransfers, founded in 2008. They offer great value with easy and flexible booking and changes and cancellations are free of charge up to 48 hours before the transfer. Their customer service department is staffed 24 hours a day, 365 days a year so whatever you need, whatever time of day, you’ll always be in good hands. And with over 12,000 excellent reviews, you can travel in confidence.

Looking for more information or have a question? 

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